Daniel Upton is an Associate Director at Concentrix since 2023, bringing extensive experience in leadership, financial forecasting, and workforce management. Prior to this role, they served as Head of Delivery - Workforce Management at Customer Driven Solutions from 2022 to 2023 and as General Manager at PROBE Group from 2020 to 2022, where they led multiple contact centers and developed client management strategies. Daniel's earlier experience includes managing a center of 400 employees at Stellar from 2013 to 2020, where they focused on delivering performance and maximizing stakeholder outcomes. They are committed to continuous improvement and developing highly skilled teams across various departments.
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