Danilo Mota is a seasoned operations executive with over 15 years of experience in Customer Service and Management. Currently, they serve as the Diretor de Operações at Concentrix. Previously, Danilo was the Gerente de Operações at UnitedHealth Group from 2017 to 2023, where they led customer service operations and developed management tools focused on continuous improvement. Their career also includes significant roles at Webhelp and Sitel, where they managed large teams and ensured key performance indicators were met. Danilo holds a Bachelor's degree in Business Administration from Pontifícia Universidade Católica de São Paulo.
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