Douglas Marques is a Head/Executive Manager of Operations and Customer Experience, currently serving as an Operations Manager at Concentrix since 2025. With a strong background in customer service operations and performance management, Douglas previously held positions including Project Coordinator at ALTINO VENTURA FOUNDATION and Call-Center Manager at CERCRED. Douglas also gained valuable experience as an Operational Manager at Datamétrica and has a degree from Universidade Federal de Pernambuco, completed in 2010.
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