Eduarda Santos currently serves as an Operational Manager at Concentrix, a role held since February 2025. Prior to this, Eduarda was a Strategic Planning Coordinator at Webhelp from March 2023 to February 2025, focusing on optimizing operations and maximizing efficiency through data analysis and resource allocation. Eduarda's career includes experience as a Tactical Planning Coordinator and Digital Processes Supervisor at Grupo Services from June 2022 to February 2023, as well as earlier positions as a call center operator at grupo ser and an apprentice at CNH Industrial. Eduarda's educational background includes an MBA in Project Management from Universidade Tecnológica Federal do Paraná, along with a Bachelor's degree in Public Relations from Universidade Cruzeiro do Sul and a Technical degree in Administrative Assistant and Secretarial Science from SENAI/SC.
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