Elaine Lim is an accomplished professional with a diverse background in team leadership and technical support, exemplified by a recent role as Onboarding Specialist Manager at Concentrix from December 2023 to February 2024. Known for expertise in managing critical escalations, driving operational efficiency, and coaching engineers, Elaine excels in ensuring high levels of customer satisfaction. Previous positions include Team Lead Trainee and Technical Support Engineer at Transcom, as well as roles in customer service and technical support at TPG Telecom and Cambridge Assessment English. Elaine holds a Bachelor of Science in Business Administration with a major in Computer Application from De La Salle-College of Saint Benilde.
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