Elisa D'Addato

Elisa D'Addato is a results-driven Subject Matter Expert in Operations at Concentrix, where they specialize in the Meta Ads platform and provide advanced support to EMEA agents. They design and maintain standard operating procedures, lead alignment meetings, and employ ticket-trend analytics to enhance processes and improve first-contact resolution rates. Elisa's proactive coaching and stakeholder liaison efforts ensure high-quality agent support while focusing on operational KPIs. They recently completed the Google Digital Marketing and E-commerce Certificate program, further deepening their expertise in the digital marketing field. Prior roles include Social Media Marketing Specialist and Flight Attendant, and they hold a Bachelor’s degree from Università degli Studi di Bari.