Emma H. is currently the Director of Account Management EMEA at Concentrix, a global leader in technology and services. Previously, Emma served as the Head of Strategy Execution and Engagement at Asda, where they led significant operational transformations and enhanced customer support efficiency. Emma's extensive experience also includes roles at HSBC, where they oversaw global customer service optimization across thirty-two markets, leading to improved service consistency and productivity gains. Emma holds several educational credentials, including a Level 7 diploma in Strategic Leadership and a Lean Six Sigma Yellow Belt from Cranfield University.
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