Emma Kirby has a strong background in customer experience transformation and voice of the customer initiatives, with extensive experience in analytics and consulting roles. Emma began their career at Convergys as a MI Analyst and advanced to Senior Reporting Analyst at Convergys Intelligent Contact before taking on various managerial roles at Concentrix. They served as the Manager of Operational Performance Analytics and held positions including Associate Director and Senior Manager in Global Analytic Insights. Currently, Emma is the Group Manager for Global Insights and Consulting at Concentrix Catalyst, building on their educational foundation, which includes a Bachelor of Science in Accounting and Finance from The University of Salford and ACCA from Queen's University Belfast.
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