Emma Withers is an experienced Operations Manager with over 10 years in the contact center and outsourcing industry, known for building customer-focused teams committed to high service standards. Currently, they serve as Operations Manager at Concentrix since 2024. Previously, Emma held various managerial roles, including Senior Operations Manager at Webhelp and Resolution Hub Team Manager at Vodafone. Emma has a strong background in quality calibration and team leadership, and they earned an HND in Administration and IT from Ayrshire College.
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