Ershad Edham is a seasoned professional with extensive experience in training, quality assurance, and team management. Currently serving as a Senior Supervisor in Training & Quality at Concentrix since April 2022, Ershad leads a team of quality assurance specialists, driving process automation and enhancing team performance. Previously, Ershad was a Trust & Safety Team Lead at ByteDance, where responsibilities included managing content moderation teams across multiple markets and fostering an open communication culture. Prior roles at Concentrix encompassed various training and support positions, including Trainer II, Trainer I, and Partner Care Specialist, highlighting a strong foundation in e-commerce training and support. Earlier experience includes a Sales Executive role at State V and a Technical Support Specialist at Homeground Computers. Ershad holds a Diploma in Quantity Surveying from INTI, earned between 2007 and 2009.
This person is not in any teams
This person is not in any offices