Fábio Neves is a seasoned professional with over 20 years of experience in contact center planning. Currently serving as the Gerente de Planejamento II at Concentrix, Fábio has previously held key roles at companies such as Teleperformance and Contax S.A., focusing on demand forecasting and performance management. Fábio holds an MBA in Gestão Estratégica de Pessoas from Universidade Estácio de Sá and a degree in Gestão de Negócios from Universidade Candido Mendes. Fábio has demonstrated expertise in managing teams, enhancing productivity, and optimizing resources across various sectors, including telecommunications and e-commerce.
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