Faisal S.

Faisal S. is an experienced technology leader currently serving as the Director of Technology Solutions & Digital Transformation at Concentrix since May 2003, overseeing digital strategies to enhance customer experience and reduce technology total cost of ownership in the Asia Pacific region. With a strong background in IT solutions, Faisal leads a skilled, cross-cultural team and is responsible for technology solution design, ICT commercials, and contract management for new client onboarding. Prior experience includes roles at TCS e-Serve International Ltd. as a Technology Executive for Citigroup's global contact center, and earlier positions at GTL Limited and CMS Infosystems Pvt. Ltd., focusing on contact center technologies and data communication networks. Faisal holds a Bachelor of Engineering in Electronics from MHSS College of Engineering.