Faiz Jacobs is the Associate Director at Concentrix South Africa (Pty) Ltd, bringing extensive experience in contact centre operations across various sectors including financial services, retail, and telecommunications. They have held several leadership roles, focusing on team management, performance improvement, and customer service excellence. Passionate about coaching and developing others, Faiz is dedicated to guiding teams to achieve high performance and exceptional customer satisfaction. Previously, Faiz managed teams and projects in customer service and operations, demonstrating a strong ability to balance business objectives with staff needs.
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