Faqihul Husna

Faqihul Husna is a Senior Agent in the Return Refund Team at PT Concentrix Indonesia, where they utilize nearly four years of customer service expertise. A graduate of Universitas AMIKOM Yogyakarta in 2021, they have held various roles in customer support, analyzing customer issues and facilitating mediation between buyers and sellers. In their current position, they focus on improving case handling efficiency and mentoring fellow agents. Faqihul is eager to advance to a higher career level and is open to new job opportunities that align with their skills.