Fatema is a dedicated professional with a background in education, currently serving as a Subject Matter Expert at Concentrix for Meta since 2021. With a proven track record in customer service, they excel in evaluating technical issues and coaching team members to enhance customer satisfaction. Previously, Fatema held roles as a Senior Quality Evaluator and Customer Service Representative, where they focused on quality control and performance improvement. They earned a Bachelor's degree in Education with a focus on Human Resources Management from Karachi University in 2020.
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