Fátima Romano is a Customer Experience Performance Leader with extensive experience in the multicultural outsourcing and offshoring industry. Fátima has a proven track record in driving operational efficiency and enhancing customer experience through managing cross-functional teams and end-to-end projects. Fátima's qualifications include a Lean Six Sigma Black Belt certification and a COPC Customer Experience Performance Leader registration, complemented by experience in audits, process improvement, and digital marketing analysis. Educated at Universitat Autònoma de Barcelona and Ruhr University Bochum, Fátima is multilingual and adept at thriving in global, fast-paced environments.
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