Fatma Refaey is a Senior Operations Manager at Concentrix, with a demonstrated history of six years in the BPO industry. They possess skills in customer service, client satisfaction, quality performance management, and leadership. Fatma previously held roles ranging from Team Leader to Operations Manager at Concentrix and gained experience as a Senior Customer Service Advisor and Team Leader at Convergys. They earned a Bachelor's degree in Italian Language and Literature from Ain Shams University in 2015.
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