Felipe Teixeira is a seasoned professional with 16 years of experience in call center planning, specializing in analytical capabilities to enhance operational efficiency. They have held various roles at Teleperformance, from Junior Analyst to Senior Coordinator, and currently serve as Gerente de WFM at Concentrix. Felipe's expertise includes capacity planning, team leadership, and project implementation, along with a Yellow Belt certification in Six Sigma. Felipe is committed to achieving strategic goals and optimizing processes within the organization.
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