Franco Espinosa is an experienced Operations Manager currently at Concentrix since September 2019, previously serving as LOB Lead at Convergys from March 2018 to September 2019. Franco's expertise includes overseeing client relationships, maintaining strategic vendor interactions, and ensuring adherence to service level agreements while implementing performance improvement plans. Additionally, Franco has a background in team management as a Team Leader at eTelecare Global Solutions from May 2007 to March 2014, where responsibility included supervising call center associates to achieve performance metrics through coaching and motivation. Franco holds a Bachelor of Science degree in Information Technology from Informatics Education Ltd., with studies ongoing since 2002.
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