Franklin Lima

Franklin Lima is currently a Product Support Manager at Concentrix, leveraging over nine years of experience in IT leadership, project management, and critical operations support. They have previously served as an Information Technology Coordinator at both Webhelp and Grupo Services, demonstrating expertise in cloud environments and complex system integrations. Franklin holds a Bachelor’s degree in Computer Software Engineering from Universidade Positivo and has also studied Electrical and Electronics Engineering at Universidade Tuiuti do Paraná. Their commitment to agile methodologies and collaborative problem-solving has driven successful project outcomes and operational efficiencies throughout their career.