Gabruddin _

Gabruddin possesses extensive experience in workforce management and analytics, currently serving as an Assistant Manager at Concentrix since July 2024. Prior to this role, Gabruddin worked at Webhelp as a Senior Analyst WFM from February 2023 to July 2024 and held a Senior Analyst position at HCL Technologies from February 2022 to February 2023, focusing on real-time queue management and KPI reporting. Gabruddin has also contributed as a Senior Associate WFM at Tech Mahindra Business Services, where leadership responsibilities were a key component. The professional journey began as a Customer Service Representative at iEnergizer from November 2015 to July 2017. Academic qualifications include a Bachelor of Arts in Political Science and Government from Swami Vivekananda Subharti University, completed in 2019.