Gaurav Prakash is a Senior Director of Training & Quality at Concentrix, where they lead a diverse team focused on customer experience transformation through innovative, tech-driven solutions. With over 25 years of experience in operations leadership, quality assurance, and service excellence, Gaurav has implemented numerous AI-enabled initiatives that have significantly improved performance metrics. They previously held leadership roles at IBM, managing global delivery excellence and enhancing operational alignment across various regions. Gaurav has been recognized with the Golden Peacock Award for innovation in training and holds multiple postgraduate diplomas, alongside executive education from prestigious institutions.
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