Ghufran Alomari

Ghufran Alomari is a Senior Quality and Training Manager at Concentrix, where they optimize BPO operations through strategic quality assurance and advanced training programs. With a robust background in customer service and quality assurance, Ghufran has previously held roles such as Quality Operations Manager and Senior Quality and Change Manager. They earned a Master's degree in Public Administration and a Bachelor's degree in Biomedical/Medical Engineering from Yarmouk University. Ghufran is a Certified Customer Experience Performance Leader, dedicated to enhancing team performance and customer satisfaction.