Goran Kovacevic is an experienced Operations Manager at Concentrix since September 2025, with a solid background in the telecommunications industry at AT&T from May 2022 to April 2023. Goran's roles at AT&T included Shift Lead, Advanced Resolution Specialist, and Customer Service Representative, where responsibilities encompassed recruitment, training, high-level troubleshooting, and expert technical support. Goran's leadership capabilities were further demonstrated as a Technical Support Manager, focusing on talent acquisition, team management, and performance improvement. Goran holds a Bachelor's degree in International and Comparative Education from the American University in Bosnia and Herzegovina, obtained between 2010 and 2015.
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