Graham Jaap

Graham Jaap is a professional Systems Thinking change consultant and Operations Manager, currently serving as a Principal Consultant at Concentrix and Managing Director of Frontline Consultancy Ltd. With a solid background in driving sustainable value and organizational transformation, they previously led significant change initiatives in the transportation and insurance sectors, including a £50 million transformation program at Quo-Change Consulting. Graham's extensive experience also includes roles at Aviva, where they focused on improving operational efficiency and customer experiences. They hold a GSVQ level 3 in Business Administration and Management from Langside College.