Harsh Karkera is a dedicated professional with extensive experience in customer service and technical support roles. Currently employed as a Customer Service Representative at Concentrix since July 2025, Harsh serves as a Healthcare Advocate, assisting patients and families in navigating the healthcare system. Previous positions include Senior Technical Process Executive and Technical Process Specialist at Infosys BPM, where responsibilities involved managing internal customer inquiries and guiding new team members. Additionally, Harsh worked as a Systems Engineer II at Clean Harbors India LLP, providing technical support and troubleshooting, and served as a System Administrator at Wipro, focusing on IT incidents and service requests. Harsh holds a Bachelor's degree in Computer Applications from Savitribai Phule Pune University, awarded in 2020.
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