Hayley Thorne is currently an Associate Director at Concentrix, a position they have held since 2024. They also serve as the Head of Operations at Webhelp, a role they began in 2019, having previously worked as a Senior Operations Manager at Webhelp UK from 2017 to 2019. Prior to their roles in the current companies, they worked at Conduit Global from 2011 to 2017, holding positions as Customer Experience Manager, Continuous Improvement Manager, and Trainer.
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