Hector Cruz is an experienced operations and service delivery leader with over 15 years in the BPO industry, currently serving as the Director of Service Delivery at Concentrix. With an MBA in Finance and a strong foundation in workforce management and business transformation, Hector specializes in driving performance and enhancing client satisfaction through strategic solutions. Previously, they held various positions at Concentrix, including Operations Director and Account General Manager, and worked at Teleperformance as a Floor Manager and Customer Service Representative. Passionate about developing talent and optimizing processes, Hector is dedicated to achieving sustainable growth in their field.
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