Hend El-Khashab is a seasoned professional with extensive experience in team management and customer service operations. Currently serving as a Senior Team Manager at Concentrix since February 2023, Hend oversees a team of 11 Team Leaders and monitors operational performance. Previous roles include Operations Manager and Operation Supervisor, where responsibilities encompassed supervising agents, performance management, and training. Hend's background also includes positions as a Customer Service Representative and ADR Specialist at Vodafone, a Crisis Helpline and GDS Officer, and a Subject Matter Expert at Teleperformance. Additionally, Hend has experience as an English Tutor from 2011 to 2016. Academic credentials include a Bachelor's degree in languages and translating from Ain Shams University, completed in 2019.
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