Ian Hamlet is an experienced management professional with a diverse background in the leisure and customer service sectors. Currently serving as a Case Manager at Concentrix since September 2025, Ian previously held the position of Team Leader at Sky from November 2016 to July 2025, where responsibility included coaching and managing a team to enhance customer service. Earlier roles include Contract Operations Manager at Active Nation, overseeing multiple centers for Leisure Connection Ltd/1LIFE, and General Manager at The LC-Bay Leisure, where Ian led a £32 million facility. Ian has also held notable positions such as Managing Director at ActionCOACH USA and General Manager at Sheffield City Trust, emphasizing quality and operational excellence throughout various roles.
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