Irene Orpilla is an Operations Manager at Concentrix, where they have been since 2019. With a solid background in the outsourcing and offshoring industry, they bring extensive experience in call center development, customer satisfaction, workforce management, and performance management. Prior to their current role, Irene worked as a Team Leader at Clientlogic for various clients and served as an Operations Manager at Sitel from 2008 to 2014. Irene holds a Bachelor of Library and Information Science from the University of the Philippines Diliman, completed in 2002.
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