Ma. Izabelle Sy has over 13 years of experience in the BPO industry, specializing in Customer Service, Financial Services, and Technical Support. Currently serving as a Senior Operations Manager at Concentrix, Sy has managed various lines of business to meet client needs while focusing on employee engagement and talent development. Previously, Sy held multiple managerial roles at Concentrix and was a Team Leader at Convergys. Sy holds a BA in Organizational Communication and a Master's in Development Communication from the University of the Philippines.
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