Jack Pursley is a seasoned professional with 25 years of leadership experience, currently serving as Leader, Customer Experience & Digital Strategist at Concentrix since August 2002. Jack specializes in driving measurable outcomes through customer experience initiatives that enhance brand health and promote substantial P&L contributions for leading brands and growing startups. Previously, as Sr Director, Analytics Account Management Leader at Concentrix, Jack was responsible for executive sales in analytic research and customer experience consulting for major national telecommunications and financial service clients. Jack also served as an Adjunct Professor at the University of Cincinnati, focusing on Marketing Research with an emphasis on customer experience. Earlier experience includes working as an Analyst at Alliance Research, where Jack applied multivariate statistical techniques to inform client strategies. Jack holds a Master's degree in Experimental Psychology from Morehead State University.
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