James Moss possesses extensive experience in customer service and technical support, with a current role at Concentrix as part of the HEDIS & MRA Portal Support Team, where responsibilities include approving and denying portal access and resetting passwords. Prior to this, James worked as a Customer Service Advisor II at Concentrix, focusing on customer engagement and rapport-building. Experience at Amazon as a Fulfillment Associate involved adhering to production standards and ensuring inventory accuracy. Additionally, James served as a Partner/Driver for Uber Technologies Inc., providing safe transportation to clients. Earlier roles include Maximo Developer/Tester and Inventory Specialist at Grable Services LLC, which enhanced collaboration and communication skills. James holds a Bachelor of Science degree in Information Technology from the University of South Florida.
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