James Patterson is an experienced professional in business intelligence and quality assurance with a strong background in customer service. Currently serving as Associate BI Support at Concentrix since November 2022, James collaborates with various departments to analyze data and create tailored KPI dashboards that enhance strategic decision-making and operational efficiency. Previous roles include 2nd Line Quality & Compliance Coordinator and Quality Insight Analyst at Webhelp, where James focused on fostering relationships with operations and ensuring exceptional customer experiences. Earlier positions include Quality Assurance Advisor at Serco, providing compliance feedback and call audits, and Customer Service Advocate at Freemans Grattan Holdings, delivering high-standard support to customers. James holds 5 GCSEs graded A-C from Eckington Comp.
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