James Rafter is a Senior Service Delivery Manager with extensive experience in technical support and team leadership. They previously worked at Concentrix, where they held multiple roles, including Senior Team Leader and Quality Coach, and managed a team of technical support advisors. Currently, James oversees operations for the Queensland Government public transport customer service contact center and the RSL Art Union sales and customer service contact center. With a background in real estate sales, they bring a diverse skill set that includes client management, stakeholder relations, and performance management.
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