Jane Phelps is a seasoned Director of Software Development & Support with extensive experience in managing application teams across multiple countries, including the US, Philippines, Germany, Canada, and India. They have successfully led initiatives to enhance revenue, reduce costs, and improve customer satisfaction during their tenure at Concentrix and Convergys. Jane holds a Master's Certificate in Project Management from The George Washington University and possesses a strong background in strategic planning, vendor management, and compliance. They are currently focused on optimizing processes and leading large-scale projects to ensure high customer satisfaction and operational effectiveness.
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