Japhet Inalao is an Associate Director with extensive experience in the Business Process Outsourcing industry, primarily in project delivery, service delivery, and operations across travel, hospitality, technology, and e-commerce sectors. Currently, Japhet heads service delivery operations for multi-city client accounts in Japan, focusing on e-commerce and software security. With a certification as a Lean Six Sigma Black Belt™ and additional qualifications in Agile Scrum and Project Management, Japhet has dedicated 18 years to building strong client relationships and driving operational strategies. Previous roles include Senior Service Delivery Manager and Operations Manager at various organizations, demonstrating a commitment to client satisfaction and operational excellence.
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