Jay Escalona is a highly accomplished Associate Director of Training and Quality with nearly ten years of leadership at Concentrix and a comprehensive 19-year career in the industry. With 17 years of progressive experience in Training and Quality, Jay has effectively supported and optimized performance across various sectors, including telecommunications, sales, healthcare, and energy. Jay's expertise encompasses the development and implementation of strategic training and quality initiatives that drive operational excellence and achieve significant business outcomes. Jay holds a Bachelor of Science in Business Administration with a focus on Management and Operations from De La Salle University.
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