Jaymeelie Chan is the WFM Manager at Concentrix, where they have worked since 2019. Previously, they held the position of Scheduling Manager at Convergys from 2015 to 2024, where they partnered with various departments to enhance staffing models and improve call center efficiency. Jaymeelie began their career in 2007 as a Productivity Assurance Analyst at Stream Global Services, focusing on queue management and operational coordination. They earned a Bachelor of Science in Accounting from the Philippine School of Business Administration between 1995 and 2000.
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