Jeffery Johnson is a seasoned IT professional with extensive experience in desktop support and technical operations. Since October 2004, Johnson has served as a Senior Analyst at Concentrix while also working as a Desktop Support Technician at Convergys, where responsibilities include troubleshooting computer systems, networking, telephony, and servers. Prior to these roles, Johnson gained valuable experience as a Technical Operator at Data Transmission Network from October 1998 to April 2003, overseeing nightly backups, running reports, and providing desktop support. Johnson holds an Associate Degree in Computer Programming from Hamilton College, earned between January 1996 and January 1998.
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