Jeffrey Lui

Jeffrey Lui is an Associate Director of Operations at Concentrix, where they currently lead operational strategies and team management. With 18 years of experience in customer service focused on contact center operations and client relationships in the Asia-Pacific region, Jeffrey's previous roles include Corporate Services Executive at Walton International Group and Senior Operations Manager at TDCX. Notably, at Nestlé Nespresso SA, Jeffrey served as CRC Team Manager, overseeing service standards for a team of Coffee Specialists. Jeffrey's expertise encompasses BPO, customer experience, and COPC® implementation.