Joachim Crélot is a Senior Quality & Training Manager for the France, Tunisia, and Spain region at Concentrix+ Webhelp, focusing on quality processes and training improvements. They have held various roles within Concentrix since 2018, managing teams dedicated to coaching and quality assurance analysis. With certifications in Lean Six Sigma as a Black Belt, Joachim analyzes key performance indicators to enhance customer experience. Their educational background includes degrees from Ecole Centrale Paris and Pierre and Marie Curie University, specializing in electronic engineering and Lean Six Sigma methodologies.
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