João Gomes is a Global Quality and Performance Manager at Concentrix, with a strong background in optimizing global operations and enhancing performance over a decade of experience. They previously served as a Service Delivery Manager at Egencia and held roles at Etihad Airways and Ryanair, demonstrating expertise in team management and customer service excellence. João is passionate about driving process improvements and delivering exceptional customer experiences while leading cross-functional teams. They hold a Bachelor's degree in English Language and Literature from Faculdade de Letras do Porto.
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