Joep de Rooij

Joep de Rooij is a Manager of Professional Services at Concentrix, where they focus on bringing structure and order to contact center environments. With a strong background in project and operations management, Joep has held various roles including Business Improvement Manager at Conduent and Project Manager at Customer Interaction Group. Joep's expertise lies in analyzing data and building bridges between ICT and users, contributing to more efficient processes. Joep obtained a Propedeuse in Business Informatics from Saxion Hogescholen and furthered their education with a Post HBO in Contact Center Management at Inholland University of Applied Sciences.