John Alexander Silverio is an experienced operations and product manager with a diverse background in customer service and process management. Currently serving as Operations Manager II Support at Concentrix since August 2023, Silverio previously held roles including Team Lead at VXI Global Solutions, LLC, where management of 14 FTE was key, and Process Manager overseeing over 1300 FTE while standardizing processes for clients. Earlier positions include Software Product Manager at Symbio, where project planning and stakeholder collaboration were emphasized, as well as Operations Manager at iQor and Subject Matter Expert at TRG - The Resource Group. Silverio began a professional journey in customer service at Sykes Philippines and enhanced facilitation skills at IBEX | Global. Academic credentials include a Business Administration and Management degree from Mapúa University and a nursing degree from Dr. Carlos S. Lanting College.
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