Jonathan De Guzman has over 19 years of experience in the customer service and analytics sectors, currently serving as Manager of Global Analytic Insights at Concentrix since May 2019. In this role, Jonathan leads projects that identify opportunities within contact center operations, providing data-driven recommendations for return on investment from both internal and external client perspectives. Prior to Concentrix, Jonathan worked at Convergys from 2004 to May 2019, progressing through roles such as Operations Leadership Capabilities, Team Lead, Senior Customer Service Representative, and Customer Service Associate, where responsibilities included training leadership, supervising teams, and supporting various customer service accounts. Jonathan holds a Bachelor's degree in Biology/Biological Sciences from the University of Santo Tomas.
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