Jorge Viana is currently a Senior Manager of Workforce Management at Concentrix, where they oversee operations focused on efficiency and financial KPIs. Previously, Jorge served as a WFM Coordinator for Teleperformance El Salvador and OneLink BPO, managing teams across multiple countries to ensure adherence to internal and client performance standards. They also held the position of Workforce Country Manager at Webhelp OneLink from 2022 to 2024. Jorge is pursuing a Bachelor of Business Administration at Universidad Dr. José Matías Delgado.
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