Juan C. is a Senior Operations Manager at Concentrix, where they oversee a team of Operations Managers and Senior Team Leaders, focusing on client relationship management and financial performance. With 11 years of experience in the BPO industry, Juan has previously held roles such as Manager II in Operations and Client Services, as well as Senior Team Lead at Convergys and Training and Quality Manager at Teleperformance. Juan has a Bachelor's degree in Marketing from Politécnico Grancolombiano, along with various certifications in customer service and training.
This person is not in the org chart
This person is not in any teams
This person is not in any offices