Julia Head is a seasoned professional with a focus on leadership and development in customer care operations. Currently serving as a Leadership and Development Lead at Concentrix since September 2014, Julia specializes in training and developing team managers to exceed performance targets across various industries including financial services and retail. Prior experience at Convergys spanned over 17 years in multiple roles, including Operations Manager and Training Delivery and Quality Manager, where Julia successfully led training initiatives and ensured quality standards. Educational background includes studies at Newcastle College and Rutherford Comprehensive.
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